How to Choose a Cleaning Company in Poland: A Client's Guide

Step 1. Define the scope. Before you contact anyone, write down: the type of space (apartment, office, warehouse), floor area in m², frequency (one-off, weekly, daily), access hours and any extras (window cleaning, upholstery cleaning, post-renovation cleanup). Without these details every quote is a guess and comparing offers is pointless. The catalog covers 14 service categories, from office cleaning to post-construction cleanup.

Step 2. Check NIP verification. Every company in the catalog is a legal entity imported from KRS, Poland's National Court Register. 152 companies carry the "Verified company" badge, which means their NIP is active in the VAT Whitelist run by the Ministry of Finance — we check this automatically. Active VAT status is the baseline filter: it screens out deregistered, suspended and non-tax-paying entities.

Step 3. Compare 2–3 quotes. Send the same scope description to two or three companies and compare more than the price: what the rate includes (supplies, equipment, travel), how it is calculated (per m², per hour or a monthly flat fee) and what extras cost. Ballpark market rates are in the cleaning price guide.

Step 4. Check reviews and company age. The KRS registration date is shown on every profile — a company operating for 5–10 years carries a different risk than one incorporated two months ago. Reviews in the catalog come from personal invitations: only a person marked as a "Verified client" can post one, and every review is moderated.

Step 5. Put the scope in writing. Even for a one-off job, confirm the scope, date, price and complaint procedure by email. For ongoing service, sign a contract — the must-have clauses are covered below.

Three signals should end the conversation regardless of price:

• No NIP or reluctance to sign anything. A company that won't give you its NIP, issue a VAT invoice or confirm terms in writing shifts all the risk to you: you can't claim damages, you can't file a complaint, and with office cleaning you risk having undeclared workers on your premises.

• A price far below market. Poland's statutory minimum hourly wage in 2026 is 31.40 zł gross. Add social contributions, supplies, equipment and travel, and a legal man-hour realistically costs 45–55 zł — an offer of "35 zł/h with an invoice" in a major city usually means undeclared labor or a quietly trimmed scope.

• No liability insurance (OC). Water-damaged electronics, a scratched floor or a broken door can cost from a few thousand to tens of thousands of złoty. Professional companies carry OC policies of 100,000 to 1,000,000 zł and will give you the policy number on request. No OC means you cover the damage yourself or go to court.

A contract with a cleaning company should pin down six things:

• Scope and frequency — a specific list of tasks and rooms, not "maintaining cleanliness". Attach a schedule: what is done daily, weekly and monthly.

• Price and indexation — the rate, what it includes (supplies, equipment, travel), payment terms, and when and by how much the company may raise the price (e.g. once a year by the inflation index, not "at any time").

• Liability for damages — the OC policy number, the coverage amount and a damage-reporting procedure with a response deadline.

• Notice period — the market standard is 1 month; negotiate away 3–6 month notice periods or early-termination penalties before signing.

• Subcontractors — does the company clean with its own staff or subcontract; for an office handling personal data, add a confidentiality clause and a data processing agreement (GDPR).

• Complaint procedure — how you report issues (email, phone), how quickly the company fixes them and when you are entitled to a fee reduction.

Copy this list into your first message — answering takes a company 10 minutes and saves you weeks of misunderstandings:

• 1. What is your NIP, and can you share your OC policy number and coverage amount?
• 2. Who will actually do the cleaning — your own staff or subcontractors — and are they legally employed?
• 3. What exactly does the quoted price include: supplies, equipment, travel, bin liners, hygiene materials?
• 4. How is the price calculated — per m², per hour or a flat monthly fee — and what do extras like windows or upholstery cost?
• 5. Do you issue VAT invoices and what are the payment terms?
• 6. What does the first cleaning involve, and does it cost more than the regular rate?
• 7. What happens when the regular cleaner is on vacation or sick leave — is there a replacement?
• 8. How do I report quality issues and how quickly do you fix them?
• 9. What is the notice period, and are there penalties for terminating the contract?
• 10. Can you share contacts of 1–2 current clients with a similar scope (references)?

Contact with every company in the catalog is direct and free: you write or call using the details on the profile — no middleman forms, no commissions, no lead reselling. KtoSprzata.pl charges nothing for positioning: the order of companies follows objective criteria (profile completeness, verification, reviews), not paid packages.

The catalog holds 349 companies from 115+ cities — all legal entities from KRS, imported by cleaning-industry PKD codes. Start with the full company list, filter by your city — for example cleaning companies in Warsaw — or browse the list of cities. Practical guides on prices, scopes and contracts live in the knowledge base. If you run a cleaning company and found your profile here, you can claim it for free after NIP verification and an email code.